My frustrations with the National Communications Authority (NCA), Vodafone and the Ministry.
I have been reading a lot of articles and blog posts on broadband the past week and it is one of those blog post by my twitter friend @Kwabena that pushed me to write this post and I am going to be very blunt in this one.
I am tempted to believe that Ghana is not serious about widespread broadband adoption and seriously, I am increasingly getting irritated at the idea of lagging behind many countries for not acting when time was appropriate. As I said earlier, I have read many articles about broadband this week and I continue to read. With all the broadband available in the United States, they have released a broadband plan. Can you imagine? They already have about 80% penetration of what I will term true broadband, yet they still want more. The catch phrase for the US Broadband Plan is “100million squared” - get 100Mb/s broadband into 100 million homes by 2020 - and they think it is NOT an overly ambitious goal. We do not even have 0.256Mb/s into more than 20,000 homes yet but we are complacent. If the United States are not being complacent about broadband adoption, why do we still sit here and do nothing. Finland has taken it a step further. Finland has just passed a law making access to broadband a legal right for Finnish citizens. By July 2010, every person in Finland, which has a population of around 5.3 million, will have the guaranteed right to a one-megabit per second broadband connection.
This may be a lot of noise to the ears of many because we do not really understand the importance of broadband. Of course not! If we did, the citizenry would be pushing government hard for it, just like a whole parliamentary caucus could desert their duties and ask for justice for a party member who decided to make an irresponsible comment on air and was ’swiftly’ dealt with. Did they not get the ‘justice’ they wanted? They did. Why can they and the others not do that for a just cause for once. Since I am biased towards the Internet, let us say, why can they not go on one of their ‘virtual strikes’ to demand from government to provide affordable broadband to at least 60% of Ghanaian homes by 2015 and I am being very generous here.
Let me run a little statistic by readers. A BBC map titled “Visualising the Net” shows that in 1998, Ghana was in the same group (0-5%) as Morroco in terms of Internet penetration but we have remained where we are and Morocco has moved on to have increased penetration rate. In fact it has the highest rate (31% +) in Africa, looking at the graph. What is stopping us from achieving higher penetration rates.
Now, let me break it down since I want everyone reading this article to understand what broadband is, its benefits and explain the issues in detail.
What is broadband?
Broadband Internet access, often shortened to just broadband, is called “high-speed” access to the Internet, because it usually has a high rate of data transmission. This is typically contrasted with dial-up access which is only limited to 0.056Mb/s and with the advent of constant improvement in technology on a daily basis, dial-up has virtually become an obsolete Internet technology but still relevant.
Broadband benefits
After reading an article “What would happen if the Internet collapsed?“, I understood clearly just what the country was missing for not having widespread broadband. In the most unlikely event that the Internet collapsed, it will have the most disastrous consequences on especially countries that depend on the Internet for e-commerce, research, health care, education and many more. Countries like Ghana will remain largely unaffected (directly) because Ghana does not really have a presence on the Internet. But Ghana would also suffer as the trade and aid we depend upon from other connected countries decreases. This is just how much we are loosing for not getting connected to the Internet (broadband).
Let me explain the benefits a bit more, this time directly for everyone to understand. Broadband aides in attracting and retaining businesses. It has increased opportunities for distance learning and helping people access government information online from far and near without having to physically travel to the government agencies. It has aided tourism and increased to access to, and quality of health care delivery.
It is helping people to connect in amazing ways. Twitter and facebook have become very interesting social networking tools helping people make new social connections, meeting old school mates and even business connections. A BBC story explains how Indians are finding love online. It is somewhat laughable but come to think of it, the Internet will help more and more people find love provided people can reveal their real identities and be able to protect their privacy online. I bet a lot more people have already found love on the Internet in Ghana, but wont say because people tag the Internet as some ‘evil’. Well, it is a necessary (and an important) evil. The earlier we adapt to it, the better. With broadband, we can make video calls for nothing and chat without the net going off and on. There are challenges but they are not insurmountable.
As a country, increased broadband penetration will increase the level of economic activity. A 2009 World Bank Information and Communications for Development report has analyzed the impact of broadband on growth in 120 countries from 1980 to 2006, showing that each 10 percentage points of broadband penetration results in 1.21% increase in per capita Gross Domestic Product (GDP) growth in developed countries, and 1.38% increase in developing countries thus Broadband has more impact in developing than developed countries. This means the effect is felt even more in developing countries. The report goes on to further states that a 10 percentage point in mobile phones penetration has less effect on GDP of developing countries (0.8%). This underscore how important broadband is to developing countries.
There are many more benefits of broadband but can we realistically say that we are enjoying these benefits? No. Because, as a country, we do not seem to have a plan of action to push forward the broadband agenda, but rather we allow companies like Vodafone to dictate to us how we should adopt broadband.
Vodafone
We have left vodafone off the hook and thrown up our hands in despair as if there was nothing we could do to salvage the deteriorating situation. Vodafone have continued to deliver very poor services to consumers of their broadband service and we cannot seek any redress. We simply do not know where or whom to complain to. Not even vodafone’s own call centres comes to our rescue. They actually work, but, nobody picks up. And when you manage to get through to one of the landlines, someone picks up and gives you the ’stupid’ response - “call 101″ and when you tell them nobody picks up, they simply tell you off in their usually very bad customer service manner. Are we saying we cannot do something about this?
When I heard that vodafone was putting up busyinternet-like cafes in Ghana, I was truly troubled because it has the potential of pushing many of the Internet cafes out of business and I think this is an issue the regulators must seriously take a look at. So far, there are four of these in Accra alone, I have seen one in Koforidua and Ho. There is also one in Tamale. I believe they have been replicated in other regional capitals as well. This is simply anti-competitive. Instead of concentrating efforts at giving valued but affordable services to subscribers, the choose to put up new cafes that i predict will disrupt the market yet wont do well. With the kind of services they offer clients, I am so sure they wont do well with this cafe initiative too. Who advised them? He should have told them first to improve their services and “all other things would follow”. Coupled with poor services, are their very high broadband prices. That must be checked.
Regulation
I am very dissapointed with the NCA for watching and letting things go the way the have. Partly, they are to blame for how far we have come. I am sure there are laws that regulate what kind of services telecommunications providers must provide in order not to be anti-competitive. Can the NCA realistically say they have done what is necessary? I dare say no because if they did, we would not be where we are now. As for the Ministry of Communications, the least said, the better. It is time the Ministry and the NCA starts playing coordinating roles aimed at developing a broadband agenda for Ghana. There are current efforts spearheaded by the private sector with support from many industry stakeholders.
The GhanaConnect initiative
GhanaConnect is a platform for stakeholders in the ICT industry with the aim of ensuring broadband growth by means of public seminars, workshop and implementation of mechanisms to ensure accessible and affordability of broadband connection for all. GhanaConnect seeks to help with policy and strategy development and implementation. The current effort is to help develop a Broadband Strategy based on the Telecom and ICT Policies, geared towards making broadband accessible and affordable.
Their meetings have identified three (3) key areas that require action if broadband is to be made accessible and affordable. These are; cost of broadband connection, access to personal computers and the cost of customer premise equipments (CPE).
I call on all well meaning Ghanaians to support initiatives as this and help move the country forward broadband-wise.
I rest my case.